Frank K. Y. Chan

Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context

Viswanath Venkatesh, James Y.L. Thong, Frank K. Y. Chan et al. · Information Systems Journal · 2011 · 803 citations

Customer Satisfaction, Effort Expectancy, Information Systems +20

A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research

Weiyin Hong, Frank K. Y. Chan, James Y.L. Thong et al. · Information Systems Research · 2013 · 575 citations

Innovation Adoption, Digital Marketing, Technology Adoption +25

Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust

Viswanath Venkatesh, James Y.L. Thong, Frank K. Y. Chan et al. · Information Systems Research · 2016 · 335 citations

Consumer Uncertainty, E-services, E-participation +18

Determinants of service quality and continuance intention of online services: The case of eTax

Paul Jen‐Hwa Hu, Susan A. Brown, James Y.L. Thong et al. · Journal of the American Society for Information Science and Technology · 2008 · 140 citations

Total Quality Management, Customer Satisfaction, Digital Marketing +19

Children’s Internet Addiction, Family-to-Work Conflict, and Job Outcomes: A Study of Parent–Child Dyads1

Viswanath Venkatesh, Tracy Ann Sykes, Frank K. Y. Chan et al. · MIS Quarterly · 2019 · 130 citations · Full text