Concepedia

O Olaleke

OO

2

Publications

32

Citations

2

H-Index

2010

Active since

O Olaleke is an author specializing in service quality, customer service, and customer satisfaction.

Top concepts

BusinessMarketingManagementService QualityCustomer ServiceConsumer ResearchCustomer SatisfactionTotal Quality Management

Publications per year

2010–2016

2

Publications

2

Assessing The Relationship Between Service Quality And Customer Satisfaction; Evidence From Nigerian Banking Industry

O Olaleke · Global Journal of Management and Business Research · 2010 · 21 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality +10

Perceived Service Quality and User Satisfaction in Library Environment

Chinonye Moses, O Olaleke, Mosunmola Akinbode et al. · Covenant University Repository (Covenant University) · 2016 · 11 citations

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