Concepedia

Priyanga Gunarathne

PG

Statistics

Publications

4

Citations

242

H-Index

4

Active since

2015

Affiliations

University of Rochester(Current)

University of Pittsburgh

Priyanga Gunarathne is an author at University of Rochester specializing in social media, marketing, and marketing management.

Publications per year

2015–2021

4

Publications

4

When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry1

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann · MIS Quarterly · 2018 · 114 citations

Management, Marketing, Marketing Management +13

Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann · Journal of Management Information Systems · 2017 · 70 citations

Business, Marketing, Marketing Management +17

Racial Bias in Customer Service: Evidence from Twitter

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann · Information Systems Research · 2021 · 42 citations

Social Sciences, Business Analytics, Marketing +17

Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response

Priyanga Gunarathne, Huaxia Rui, Avi Seidmann · 2015 · 16 citations

Business, Marketing, Marketing Management +17

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