Tzuhao Chen

The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations: Evidence from U.S. State Governments

Tzuhao Chen, Mila Gascó‐Hernández, Marc Estève · The American Review of Public Administration · 2023 · 108 citations · Full text

Management, Public Administration, Public Policy +17

Understanding social sustainability for smart cities: The importance of inclusion, equity, and citizen participation as both inputs and long-term outcomes

Tzuhao Chen, J. Ramón Gil-García, Mila Gascó‐Hernández · Journal of Smart Cities and Society · 2022 · 60 citations · Full text

Social Sciences, Urban Planning, Urban Studies +13

Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State Governments

Tzuhao Chen, Mila Gascó‐Hernández · Public Performance & Management Review · 2024 · 29 citations

Management, Public Administration, Public Management +15

Smart City Results and Sustainability: Current Progress and Emergent Opportunities for Future Research

J. Ramón Gil-García, Tzuhao Chen, Mila Gascó‐Hernández · Sustainability · 2023 · 18 citations · Full text

Social Sciences, Urban Planning, Urban Studies +10

Characterizing technology affordances, constraints, and coping strategies for information dissemination to the public: Insights from emergency messaging in US local governments

Tzuhao Chen, J. Ramón Gil-García, G. Brian Burke et al. · Government Information Quarterly · 2024 · 16 citations · Full text

Social Sciences, Communication, Political Communication +13