Concepedia

Erna Hendrawati

EH

3

Publications

134

Citations

3

H-Index

2018

Active since

Affiliations

Universitas Wijaya Kusuma Surabaya(Current)

Erna Hendrawati is an author at Universitas Wijaya Kusuma Surabaya specializing in management, marketing, and customer satisfaction.

Top concepts

BusinessMarketingManagementCustomer ServiceCustomer SatisfactionRelationship MarketingRelationship ManagementCustomer Relationship Management

Publications per year

2018–2021

3

Publications

3

The Role Of Customer Service Through Customer Relationship Management (CRM) To Increase Customer Loyalty And Good Image

I Gede Juanamasta, Ni Made Nopita Wati, Erna Hendrawati et al. · International journal of scientific and technology research · 2019 · 111 citations

Customer Experience, Relationship Marketing, Customer Satisfaction +9

PENGARUH CORPORATE GOVERNANCE TERHADAP MANAJEMEN PAJAK

Erna Hendrawati · Equilibrium Jurnal Ekonomi-Manajemen-Akuntansi · 2018 · 12 citations · Full text

PENGETAHUAN PAJAK, SANKSI PAJAK, MODERNISASI SISTEM, KONDISI KEUANGAN TERHADAP KEPATUHAN WAJIB PAJAK UMKM SELAMA PANDEMI COVID-19

Erna Hendrawati, Mira Pramudianti, Khoirul Abidin · Fair Value Jurnal Ilmiah Akuntansi dan Keuangan · 2021 · 11 citations · Full text

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