Concepedia

Lena Jingen Liang

LJ

7

Publications

930

Citations

7

H-Index

2017

Active since

Affiliations

University of Guelph(Current)

University of Prince Edward Island

Lena Jingen Liang is an author at University of Guelph specializing in business, management, and customer satisfaction.

Top concepts

BusinessTourismMarketingManagementCustomer SatisfactionPublic HealthConsumer BehaviorConsumer ResearchPurchase IntentionHospitality Industry

Publications per year

2017–2023

7

Publications

7

Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth, and price sensitivity

Lena Jingen Liang, HS Chris Choi, Marion Joppe · Journal of Travel & Tourism Marketing · 2017 · 414 citations

Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb

Lena Jingen Liang, Hwansuk Chris Choi, Marion Joppe · International Journal of Hospitality Management · 2017 · 388 citations

Customer Satisfaction, Online Customer Behavior, Management +9

Examining medical tourists' intention to visit a tourist destination: Application of an extended MEDTOUR scale in a cosmetic tourism context

Lena Jingen Liang, Hwansuk Chris Choi, Marion Joppe et al. · International Journal of Tourism Research · 2019 · 40 citations

Quality Of Life, Tourism Management, Tourist Experience +17

The adoption of self-service kiosks in quick-service restaurants

Nazi Rastegar, Joan Flaherty, Lena Jingen Liang et al. · European Journal of Tourism Research · 2021 · 37 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +21

The Role of Perceived Quality on High-Speed Railway Tourists’ Behavioral Intention: An Application of the Extended Theory of Planned Behavior

Zhiqiang Hou, Lena Jingen Liang, Bo Meng et al. · Sustainability · 2021 · 28 citations · Full text

Customer Satisfaction, Train Service Quality, Tourism Performance +23

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