Silvana Ligia Vincenzi Bortolotti

Publications

167

Citations

H-Index

2012

Active since

Affiliations

Universidade Federal de Santa Catarina(Current)

Universidade Federal do Paraná

Universidade Tecnológica Federal do Paraná

Silvana Ligia Vincenzi Bortolotti is an author at Universidade Federal de Santa Catarina specializing in customer satisfaction, item response theory, and psychology.

Top concepts

PsychologySocial SciencesItem Response TheoryCustomer SatisfactionDesignEducationMarketingErgonomicsManagementEngineering

Publications per year

2012–2012

Publications

Relevance and advantages of using the item response theory

Silvana Ligia Vincenzi Bortolotti, Rafael Tezza, Dalton Francisco de Andrade et al. · Quality & Quantity · 2012 · 121 citations · Full text

Customer Satisfaction, Behavioral Decision Making, Item Response Theory +6

Consumer satisfaction and item response theory: creating a measurement scale

Silvana Ligia Vincenzi Bortolotti, Fernando De Jesus Moreira, Antônio Cézar Bornia et al. · Gestão & Produção · 2012 · 31 citations · Full text

Customer Satisfaction, Measurement Theory, Consumer Study +16

Comfort model for automobile seat

Lizandra da Silva, Silvana Ligia Vincenzi Bortolotti, Izabel Carolina Martins Campos et al. · Work · 2012 · 15 citations · Full text

Industrial Design, Occupational Ergonomics, Engineering +14

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