Chao Feng

Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions

Tao Zhang, Chao Feng, Hui Chen et al. · Electronic Markets · 2022 · 43 citations

Customer Satisfaction, Chatbot, Interpersonal Communication +15

Why and when do employees become more proactive under humble leaders? The roles of psychological need satisfaction and Chinese traditionality

Chen Hui, Qiaozhuan Liang, Chao Feng et al. · Journal of Organizational Change Management · 2021 · 37 citations

Psychological Need Satisfaction, Leader Humility, Human Resource Management +20

Leadership and Follower Voice: The Role of Inclusive Leadership and Group Faultlines in Promoting Collective Voice Behavior

Chen Hui, Qiaozhuan Liang, Chao Feng et al. · The Journal of Applied Behavioral Science · 2021 · 24 citations

Social Psychology, Social Influence, Follower Voice +22

Revisiting exercise of power strategies from the perspective of information processing

Chao Feng, Xu Zheng, Guijun Zhuang et al. · Industrial Marketing Management · 2020 · 21 citations

Cognitive Science, Engineering, Information Processing +13

The role of interactive practice in business performance

Chao Feng, Nannan Xi, Guijun Zhuang et al. · Industrial Management & Data Systems · 2020 · 13 citations

Digital Marketing, Technology Adoption, Interactive Practice +22