Sook-Ling Chua

Patient Satisfaction and Hospital Quality of Care Evaluation in Malaysia Using SERVQUAL and Facebook

Afiq Izzudin A. Rahim, Mohd Ismail Ibrahim, Kamarul Imran Musa et al. · Healthcare · 2021 · 44 citations · Full text

Assessing Patient-Perceived Hospital Service Quality and Sentiment in Malaysian Public Hospitals Using Machine Learning and Facebook Reviews

Afiq Izzudin A. Rahim, Mohd Ismail Ibrahim, Kamarul Imran Musa et al. · International Journal of Environmental Research and Public Health · 2021 · 38 citations · Full text

Customer Satisfaction, Engineering, Machine Learning +25

Facebook Reviews as a Supplemental Tool for Hospital Patient Satisfaction and Its Relationship with Hospital Accreditation in Malaysia

Afiq Izzudin A. Rahim, Mohd Ismail Ibrahim, Kamarul Imran Musa et al. · International Journal of Environmental Research and Public Health · 2021 · 23 citations · Full text

Family Medicine, Customer Satisfaction, Hospital Patient Satisfaction +21

Sensor Selection in Smart Homes

Sook-Ling Chua, Lee Kien Foo · Procedia Computer Science · 2015 · 19 citations · Full text

Smart Sensor, Engineering, Smart City +19

Hospital Facebook Reviews Analysis Using a Machine Learning Sentiment Analyzer and Quality Classifier

Afiq Izzudin A. Rahim, Mohd Ismail Ibrahim, Sook-Ling Chua et al. · Healthcare · 2021 · 14 citations · Full text

Engineering, Machine Learning, Quality Classifier +18