Dewiana Novitasari

The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty

Ahmad Juwaini, Gusli Chidir, Dewiana Novitasari et al. · International Journal of Data and Network Science · 2022 · 149 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +18

Examine Relationship of Soft Skills, Hard Skills, Innovation and Performance: the Mediation Effect of Organizational Learning

Arman Syah Putra, Dewiana Novitasari, Masduki Asbari et al. · International Journal of Science and Management Studies (IJSMS) · 2020 · 90 citations · Full text

Smart Pls 3.0, Organizational Characteristic, Education +22

The Impact of E-Service Quality and Satisfaction on Customer Loyalty: Empirical Evidence from Internet Banking Users in Indonesia

Ipang Sasono, Ahmad Dedi Jubaedi, Dewiana Novitasari et al. · Journal of Asian Finance Economics and Business · 2021 · 89 citations · Full text

Customer Satisfaction, Online Customer Behavior, Service Quality +9

IMPACT OF TALENT MANAGEMENT, AUTHENTIC LEADERSHIP AND EMPLOYEE ENGAGEMENT ON JOB SATISFACTION: EVIDENCE FROM SOUTH EAST ASIAN INDUSTRIES

Francisca Sestri Goestjahjanti, Dewiana Novitasari, Dhaniel Hutagalung et al. · 2020 · 74 citations

Job Satisfaction, Customer Satisfaction, Work Attitude +12

Effect of Organizational Justice on Organizational Commitment: Mediating Role of Intrinsic and Extrinsic Satisfaction

Dewiana Novitasari, Masduki Asbari, Muhamad Rizky Wijaya et al. · International Journal of Science and Management Studies (IJSMS) · 2020 · 74 citations · Full text

Total Quality Management, Customer Satisfaction, Job Satisfaction +15