Concepedia

Yu Song

YS

2

Publications

98

Citations

2

H-Index

2021

Active since

Affiliations

Sichuan Tourism University(Current)

Sichuan University

Yu Song is an author at Sichuan Tourism University specializing in customer satisfaction, business, and tourism.

Top concepts

TourismBusinessMarketingHospitalityPublic HealthOnline ReviewsService QualityCustomer SatisfactionHospitality MarketingHospitality Management

Publications per year

2021–2022

2

Publications

2

Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews

Yu Song, Kangzhao Liu, Lingbo Guo et al. · Journal of Hospitality and Tourism Management · 2022 · 66 citations · Full text

Customer Experience, Customer Satisfaction, Service Quality +11

Recovering hotel room sales during the COVID-19 pandemic: lessons from OTA information using the quantile regression approach

Lingbo Guo, Kangzhao Liu, Yu Song et al. · Current Issues in Tourism · 2021 · 32 citations

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