Choong C. Lee

Perceived Service Quality and User Satisfaction with the Information Services Function*

William J. Kettinger, Choong C. Lee · Decision Sciences · 1994 · 748 citations

Total Quality Management, Customer Satisfaction, Digital Marketing +21

Pragmatic Perspectives on the Measurement of Information Systems Service Quality1

William J. Kettinger, Choong C. Lee · MIS Quarterly · 1997 · 446 citations

Global Measures of Information Service Quality: A Cross‐National Study*

William J. Kettinger, Choong C. Lee, Lee Sunro · Decision Sciences · 1995 · 240 citations

Total Quality Management, Customer Satisfaction, Quality Metric +19

The Chief Information Officer: A Study of Managerial Roles

Varun Grover, Seung-Ryul Jeong, William J. Kettinger et al. · Journal of Management Information Systems · 1993 · 205 citations

A New Open Door: The Smartphone's Impact on Work-to-Life Conflict, Stress, and Resistance

Haejung Yun, William J. Kettinger, Choong C. Lee · International Journal of Electronic Commerce · 2012 · 161 citations

Mobile Interaction, Healthy Work Environment, Problematic Smartphone Use +21