Statistics
Publications
1
Citations
52
H-Index
1
Active since
2016
Hyun Jeong “Spring” Han is an author specializing in content analysis, customer satisfaction, and hospitality management.
Publications per year
2016–2016
1
1
What guests really think of your hotel: Text analytics of online customer reviews
Hyun Jeong “Spring” Han, Shawn Mankad, Rohit Verma · Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University) · 2016 · 52 citations · Full text
Customer Experience, Customer Satisfaction, Tourism Management +30
1–1 of 1