1
Publications
20
Citations
1
H-Index
1994
Active since
Affiliations
Decision Sciences (United States)(Current)
Hope is an author at Decision Sciences (United States) specializing in design, quality function deployment, and project management.
Top concepts
DesignBusinessManagementEngineeringQuality SystemsService QualityProject ManagementDecision TechnologySystems EngineeringSoftware Engineering
Publications per year
1994–1994
1
1
An expert support system for service quality improvement
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