Concepedia

Carolina Ruiz

CR

1

Publications

206

Citations

1

H-Index

2013

Active since

Affiliations

Universidad de Sevilla(Current)

Carolina Ruiz is an author at Universidad de Sevilla specializing in customer satisfaction, firm performance, and total quality management.

Top concepts

BusinessManagementEngineeringQuality SystemsFirm PerformanceBusiness StrategyLean ManufacturingBusiness OperationsStrategic ManagementCustomer Satisfaction

Publications per year

2013–2013

1

Publications

1

The relationships between soft-hard TQM factors and key business results

Arturo Calvo‐Mora, Araceli Picón Berjoyo, Carolina Ruiz et al. · International Journal of Operations & Production Management · 2013 · 206 citations

Total Quality Management, Customer Satisfaction, Engineering +20

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