Concepedia

Ines Dužević

ID

7

Publications

150

Citations

7

H-Index

2014

Active since

Affiliations

University of Zagreb(Current)

Ines Dužević is an author at University of Zagreb specializing in business, service quality, and education.

Top concepts

BusinessEducationService QualityMarketingManagementHigher EducationCustomer SatisfactionMotivationSocial ImpactMobile Devices

Publications per year

2014–2016

7

Publications

7

How perceived service quality influences students' satisfaction? Teachers' and students' perspectives

Tonći Lazibat, Tomislav Baković, Ines Dužević · Total Quality Management & Business Excellence · 2014 · 47 citations

Total Quality Management, Teacher Education, Customer Satisfaction +10

Student and faculty perceptions of service quality: the moderating role of the institutional aspects

Ines Dužević, Anita Čeh Časni · Higher Education · 2015 · 30 citations

Faculty Perceptions, Service Quality, Higher Education Management +7

Students’ Perception of the Higher Education Service Quality

Ines Dužević, Anita Čeh Časni, Tonći Lazibat · Hrčak Portal of scientific journals of Croatia (University Computing Centre) · 2015 · 23 citations · Full text

Exploring drivers of student satisfaction and dissatisfaction: an assessment of impact-asymmetry and impact-range

Josip Mikulić, Ines Dužević, Tomislav Baković · Total Quality Management & Business Excellence · 2014 · 16 citations

Quality Of Life, Croatian Higher Education, Educational Psychology +16

A conceptual framework for analysing the impact of influences on student engagement and learning

Ines Dužević · Tertiary Education and Management · 2015 · 12 citations

Rows per page

1–5 of 7