Concepedia

Biljana Angelova

BA

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Publications

1

Citations

373

H-Index

1

Active since

2011

Affiliations

South East European Research Centre(Current)

Biljana Angelova is an author at South East European Research Centre specializing in service marketing, service quality, and business.

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Publications per year

2011–2011

1

Publications

1

Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model)

Biljana Angelova, Jusuf Zekiri · International Journal of Academic Research in Business and Social Sciences · 2011 · 373 citations

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