Concepedia

Author

Saraj Farhana

State University of Bangladesh

Also Known As

Saraj Farhana

3

Publications

32

Citations

2

H-Index

11

Concepts

All Affiliations

State University of Bangladesh
SF

About

Saraj Farhana is an author at State University of Bangladesh specializing in consumer research, customer satisfaction, and hospitality management.

Top Concepts

#ConceptH-IndexPublicationsCitations

1

Business

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2

Management

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22

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Marketing

1

1

22

4

Hospitality Management

1

1

22

5

Marketing Strategy

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1

22

Saraj Farhana

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2

Publications

32

Citations

2

H-Index

YearCitations

Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management

2017

22

Service Blueprint a Tool for Enhancing Service Quality in Restaurant Business

Muhammed Zakir Hossain, Fabiha Enam, Saraj Farhana

American Journal of Industrial and Business Management

2017

10

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