Concepedia

Author

Nicolò Masorgo

University of Arkansas at FayettevilleORCID

Also Known As

Nicolò Masorgo

5

Publications

110

Citations

5

H-Index

27

Concepts

All Affiliations

University of Arkansas at FayettevilleLehigh UniversityMiami University
NM

About

Nicolò Masorgo is an author at University of Arkansas at Fayetteville specializing in customer satisfaction, consumer research, and management.

Top Concepts

#ConceptH-IndexPublicationsCitations

1

Management

3

3

84

2

Marketing

3

3

84

3

Business

2

2

50

4

Social Sciences

1

1

34

5

Behavioral Sciences

1

1

34

Nicolò Masorgo

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4

Publications

103

Citations

4

H-Index

YearCitations

You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery

Nicolò Masorgo, Saif Mir, Adriana Rossiter Hofer

Journal of Business Logistics

2023

34

Examining the impact of service recovery resilience in the context of product replacement: the roles of perceived procedural and interactional justice

Ivan Russo, Nicolò Masorgo, David Gligor

International Journal of Physical Distribution & Logistics Management

2022

31

Expectations vs Experience: Managing the Adverse Effects of Service Failures on Customer Satisfaction in the Airline Industry

Nicolò Masorgo, Saif Mir, Adriana Rossiter Hofer

Transportation Journal

2022

19

Last‐Mile Delivery: A Process View, Framework, and Research Agenda

Nicolò Masorgo, David Dobrzykowski, Brian S. Fugate

Journal of Business Logistics

2024

19

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