8
Publications
493
Citations
8
H-Index
2018
Active since
Kai‐Jung Chen is an author at Moorfields Eye Hospital NHS Foundation Trust specializing in consumer behavior, quality function deployment, and hospitality management.
Top concepts
BusinessMarketingManagementPhysiologyEye TrackingFood QualityOphthalmologyService QualityConsumer BehaviorCustomer Satisfaction
Publications per year
2018–2020
8
8
Kai‐Jung Chen, Tsu‐Ming Yeh, Fan-Yun Pai et al. · International Journal of Environmental Research and Public Health · 2018 · 71 citations · Full text
Total Quality Management, Customer Satisfaction, Refined Kano Model +17
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