Concepedia

Nor Laily Hashim

NL

10

Publications

291

Citations

10

H-Index

2006

Active since

Affiliations

Northern University of Malaysia(Current)

Nor Laily Hashim is an author at Northern University of Malaysia specializing in user experience, engineering, and management.

Top concepts

EngineeringUser ExperienceMarketingManagementCustomer SatisfactionDesignTechnologySoftware TestingSystems EngineeringSoftware Engineering

Publications per year

2006–2022

10

Publications

10

Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance

Emmanuel O.C. Mkpojiogu, Nor Laily Hashim · SpringerPlus · 2016 · 88 citations · Full text

Customer Experience, Customer Satisfaction, Service Quality +14

Evaluating mobile banking application: Usability dimensions and measurements

Azham Hussain, Hamisu Ibrahim Abubakar, Nor Laily Hashim · 2014 · 47 citations

Customer Satisfaction, Appropriate Usability Measures, Fintech +16

Usability Evaluation Metrics of Tourism Mobile Applications

Nor Laily Hashim, Ahmed Jama Isse · Journal of Software Engineering and Applications · 2019 · 30 citations · Full text

Reliability, Customer Satisfaction, Usability Metrics +14

Observed demographic differentials in user perceived satisfaction on the usability of mobile banking applications

Emmanuel O.C. Mkpojiogu, Nor Laily Hashim, R. S. Adamu · Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia) · 2016 · 27 citations · Full text

Customer Satisfaction, Quality Of Life, Mobile Usability +16

A METRIC-BASED EVALUATION MODEL FOR APPLICATIONS ON MOBILE PHONES

Azham Hussain, Nor Laily Hashim, Nazib Nordin et al. · Journal of Information and Communication Technology · 2013 · 26 citations · Full text

Software Maintenance, Engineering, Mobile Interaction +19

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