Concepedia

Cheuk-Ying Jackie Yau

CJ

1

Publications

147

Citations

1

H-Index

2013

Active since

Affiliations

Hong Kong Baptist University(Current)

Cheuk-Ying Jackie Yau is an author at Hong Kong Baptist University specializing in business, service quality, and customer satisfaction.

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Publications per year

2013–2013

1

Publications

1

The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery

Noel Yee‐Man Siu, Junfeng Zhang, Cheuk-Ying Jackie Yau · Journal of Business Ethics · 2013 · 147 citations

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