Ricardo Luís Beneduzzi Aguilar

Publications

Citations

H-Index

2007

Active since

Affiliations

Universidade Presbiteriana Mackenzie(Current)

Ricardo Luís Beneduzzi Aguilar is an author at Universidade Presbiteriana Mackenzie specializing in customer satisfaction, maintenance management, and logistics.

Top concepts

BusinessLogisticsMarketingManagementService QualityCustomer ServiceConsumer ResearchCustomer SatisfactionMaintenance Management

Publications per year

2007–2007

Publications

Customer choice of a car maintenance service provider

Eliane Pereira Zamith Brito, Ricardo Luís Beneduzzi Aguilar, Luiz Artur Ledur Brito · International Journal of Operations & Production Management · 2007 · 45 citations

Service Provider, Customer Satisfaction, Customer Experience +16

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