Shelley Phipps

Creating a Culture of Assessment: A Catalyst for Organizational Change

Amos Lakos, Shelley Phipps · portal Libraries and the Academy · 2004 · 191 citations · Full text

Learning Organization, Culture, Organizational Communication +14

Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.

Shelley Phipps · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 2001 · 45 citations · Full text

The System Design Approach to Organizational Development: The University of Arizona Model

Shelley Phipps · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 2004 · 30 citations · Full text

Services Management, Education, Administrative Leadership +22

Transforming Libraries into Learning Organizations-

Shelley Phipps · Journal of Library Administration · 1993 · 16 citations

Unicellular Organism, Library Design, Learning Sciences +4