Concepedia
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Publications
1
Citations
18
H-Index
Active since
2014
P.A.P. Samantha is an author specializing in bank customer satisfaction, service quality, and service quality assurance.
Publications per year
2014–2014
Customers’ Perception on Service Quality towards Satisfaction: An Application of SERVPERF in State Sector Banks in Sri Lanka
R.A.C. Ushantha, A.W. Wijeratne, P.A.P. Samantha · European Journal of Business and Management · 2014 · 18 citations
Business, Marketing, Marketing Management +15
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