Concepedia

K. S. P. Rao

KS

5

Publications

298

Citations

5

H-Index

2006

Active since

Affiliations

Anna University, Chennai(Current)

K. S. P. Rao is an author at Anna University, Chennai specializing in business, management, and marketing.

Top concepts

BusinessMarketingManagementService QualityCustomer SatisfactionTotal Quality ManagementReliabilityEngineeringQuality SystemsCustomer Service

Publications per year

2006–2007

5

Publications

5

Measurement of Service Quality from the Customer's Perspective – An Empirical Study

R. Saravanan, K. S. P. Rao · Total Quality Management & Business Excellence · 2007 · 158 citations

Reliability, Customer Satisfaction, Total Quality Management +15

The impact of total quality service age on quality and operational performance: an empirical study

R. Saravanan, K. S. P. Rao · The TQM Journal · 2007 · 62 citations

Total Quality Management, Customer Satisfaction, Engineering +21

Development and validation of an instrument for measuring Total Quality Service

R. Saravanan, K. S. P. Rao · Total Quality Management & Business Excellence · 2006 · 45 citations

Total Quality Management, Customer Satisfaction, Measurement +16

A Study on the Effects of Some Reinforcers to Improve Performance of Employees in a Retail Industry

John Dilip Raj, John Abraham Nelson, K. S. P. Rao · Behavior Modification · 2006 · 17 citations

Casual Dress Code, Behavioral Decision Making, Job Performance +17

Service Quality From the Customer's Perspective: An Empirical Investigation

R. Saravanan, K. S. P. Rao · Quality Management Journal · 2007 · 16 citations

Total Quality Management, Customer Satisfaction, Service Quality +12

Rows per page

1–5 of 5