Concepedia

Fan Chang

FC

Statistics

Publications

2

Citations

35

H-Index

2

Active since

2013

Affiliations

Friedrich-Alexander-Universität Erlangen-Nürnberg(Current)

Fan Chang is an author at Friedrich-Alexander-Universität Erlangen-Nürnberg specializing in customer satisfaction, service quality, and technology.

Top concepts

MarketingManagementTechnologyEngineeringService QualityUser ExperienceBusiness IntelligenceCustomer SatisfactionTotal Quality ManagementHuman Factors Engineering

Publications per year

2013–2023

2

Publications

2

Quality management of B2C e-commerce service based on human factors engineering

Wenming Zuo, Qiuping Huang, Fan Chang et al. · Electronic Commerce Research and Applications · 2013 · 24 citations

Total Quality Management, Customer Satisfaction, Human Factors Engineering +12

NATURAL LANGUAGE PROCESSING IN REQUIREMENTS ENGINEERING AND ITS CHALLENGES FOR REQUIREMENTS MODELLING IN THE ENGINEERING DESIGN DOMAIN

Judith Sophie van Remmen, Dennis Horber, Adriana Lungu et al. · Proceedings of the Design Society · 2023 · 11 citations · Full text

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