Concepedia
Statistics
Publications
3
Citations
143
H-Index
Active since
2012
Shpëtim Çerri is an author specializing in service quality, service quality perception, and customer satisfaction.
Publications per year
2012–2016
Exploring the Relationships among Service Quality, Satisfaction, Trust and Store Loyalty among Retail Customers
Shpëtim Çerri · Journal of Competitiveness · 2012 · 82 citations · Full text
Business, Marketing, Marketing Management +15
An assessment of service quality and customer satisfaction in the hotel sector
Elvira Tabaku, Shpëtim Çerri · RePEc: Research Papers in Economics · 2016 · 31 citations
Management, Hospitality Management, Tourism Management +17
"Assessing The Quality Of Higher Education Services Using A Modified Servqual Scale "
Shpëtim Çerri · Annales Universitatis Apulensis Series Oeconomica · 2012 · 30 citations · Full text
Management, Educational Measurement, Higher Education +17
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