An enhanced BLSTIP dialogue research platform

Abstract

This paper presents some recent enhancement to Bell Labs Speech Technology Integration Platform (BLSTIP), a common platform to integrate Bell Lab’s speech, telephony, Internet, and dialogue technologies for spoken and multi-modal dialogue system research and prototyping. Last year, we introduced BLSTIP to our partners as a speech technology platform for collaborative research and new application development. BLSTIP software is packaged as a single, network downloadable installation file. It supports a variety of speech applications such as natural language call routing/steering for call centers, natural language information system, messaging system with voice user interface, speaker verification, speech application trial and data collection, etc. As an enhancement to BLSTIP, we also designed a VoiceXML (Voice eXtensible Markup Language) integration infrastructure to study emerging web hosted speech applications such as voice portal, multimodal internet access, and wireless internet access.