The AMA Journal of Ethic · 2015 · 100 citations · 13 references
Health ProfessionsHealth AdministrationHealth Services AdministrationHealth Services ResearchHealthcare Quality ImprovementHospital AdministrationHealthcare Performance MeasurementHospital Performance EvaluationPatient ExperiencePatient SatisfactionPatient Satisfaction MeasurementQuality Of CareHospital ExperienceHospital Patient SatisfactionHospital Quality MeasurementHospital Quality Of CareInpatient SatisfactionPatient Outcomes MeasurementPatient Satisfaction AnalysisPatient Satisfaction Evaluation
Although measures of patient satisfaction are being used to improve patients’ hospital experience, implementing incentives based on these measures may be premature and have unintended consequences for care delivery.
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Joshua J. Fenton · Archives of Internal Medicine · 2012 · 910 citations
Patient Complaints and Malpractice Risk
Gerald B. Hickson · JAMA · 2002 · 549 citations
Law, Surgery, Medical Malpractice +15
Time Allocation in Primary Care Office Visits
Thomas G. McGuire, Weimin Zhang · Health Services Research · 2007 · 473 citations · Full text
Seth W. Glickman, William Boulding, Matthew P. Manary et al. · Circulation Cardiovascular Quality and Outcomes · 2010 · 417 citations