Electronic payment systems : issues of user acceptance

Abstract

Electronic commerce and electronic business greatly need new payment systems that will support their further development. This paper discusses issues of user acceptance of electronic payment systems by mass customers and presents results of a user survey on conventional and electronic payment systems that was conducted with the purpose to discover user attitudes towards their characteristic properties. The paper presents issues of users acceptance and guiding principles on design of electronic payment systems with high level of user acceptance, which can be a key point in understanding directions for further development of electronic payment systems.