Digital transformations of supply chain management via RFID technology: A systematic literature review

Abstract

This paper conducts a systematic literature review of 109 peer-reviewed articles to examine the socio-technical factors shaping the implementation of Radio Frequency Identification (RFID) in supply chain management. Guided by socio-technical systems theory, the study categorizes the findings into social and technical subsystems and identifies seven key synergy mechanism factor that underpin successful deployment. The results show that challenges related to strategic decision-making, cultural adaptability, privacy, system integration, and cost-effectiveness plays a significant role in determining implementation outcomes. The study offers a novel socio-technical framework for understanding RFID adoption and contributes to theory by highlighting the interplay between human and technological dimensions. Practical implications are discussed for integrated system design and strategic planning, alongside research limitations and suggestions for future studies.