How human–AI feedback loops alter human perceptual, emotional and social judgements

Moshe Glickman, Tali Sharot

Nature Human Behaviour · 2024 · 185 citations · 49 references

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TL;DR

Artificial intelligence technologies are rapidly advancing and enhancing human capabilities, yet they can produce biased judgments in perception, emotion, and social domains. The study investigates how human–AI interactions create a feedback loop that amplifies biases in human perceptual, emotional, and social judgments. Through experiments with 1,401 participants, the authors demonstrate that AI systems amplify biases, which humans internalize, generating a snowball effect that magnifies judgment errors. The results show that bias amplification is significantly greater than in human‑human interactions, participants are largely unaware of AI influence, and the feedback loop can turn small errors into large ones.

Abstract

Abstract Artificial intelligence (AI) technologies are rapidly advancing, enhancing human capabilities across various fields spanning from finance to medicine. Despite their numerous advantages, AI systems can exhibit biased judgements in domains ranging from perception to emotion. Here, in a series of experiments ( n = 1,401 participants), we reveal a feedback loop where human–AI interactions alter processes underlying human perceptual, emotional and social judgements, subsequently amplifying biases in humans. This amplification is significantly greater than that observed in interactions between humans, due to both the tendency of AI systems to amplify biases and the way humans perceive AI systems. Participants are often unaware of the extent of the AI’s influence, rendering them more susceptible to it. These findings uncover a mechanism wherein AI systems amplify biases, which are further internalized by humans, triggering a snowball effect where small errors in judgement escalate into much larger ones.

References

49