Making Bureaucracy Work: Norms, Education and Public Service Delivery in Rural India

Abstract

Making Bureaucracy Work: Norms, Education and Public Service Delivery in Rural India by Akshay Mangla; Cambridge, UK: Cambridge University Press, 2022. 350 pp. $110.00 (cloth). In his critically acclaimed work Street-Level Bureaucracy, Michael [Lipsky (1980)][1] describes the complex work done by