The role of Project managers in navigating digitalization in a supply chain for resilience

Abstract

This study talks about the challenges faced by the project manager to implement a digitized supply chain quickly and ways to overcome them in the healthcare industry.A combination of the Best-Worst Method and fuzzy DEMATEL is used to study the factors that would pose a challenge to a Project Manager.The output from the Best-Worst Method is fed as the input to the fuzzy DEMATEL method.The study showed that Presenteeism is one of the most influential factors in the system.It also shows that a Project Manager must be someone with a good knowledge of the business and its working.The findings indicate that for a project to become successful during novel working conditions, the Project Manager and the project team as a whole are responsible and need to come together.