International Journal of Qualitative Methods · 2023 · 117 citations · 6 references
ChatbotEngineeringCommunicationQualitative InterpretationResponsible AiPovertyConversation AnalysisDiscourse AnalysisContent AnalysisConversational User InterfaceEconomicsDialogue ManagementUser ExperienceComparative StudyGuaranteed Income DataQualitative Research AnalysisInterpersonal CommunicationQualitative AnalysisSocial ComputingAi Chatbot ChatgptHuman-ai InteractionHuman-computer InteractionArtsQualitative MethodPersonal Biases
This study explores the potential of the AI chatbot ChatGPT to supplement human-centered tasks such as qualitative research analysis. The study compares the emergent themes in human and AI-generated qualitative analyses of interviews with guaranteed income pilot recipients. The results reveal that there are similarities and differences between human and AI-generated analyses, with the human coders recognizing some themes that ChatGPT did not and vice versa. The study concludes that AI like ChatGPT provides a powerful tool to supplement complex human-centered tasks, and predicts that such tools will become an additional tool to facilitate research tasks. Future research could explore feeding raw interview transcripts into ChatGPT and incorporating AI-generated themes into triangulation discussions to help identify oversights, alternative frames, and personal biases.
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Yvonna S. Lincoln, Egon G. Guba, Joseph J. Pilotta · International Journal of Intercultural Relations · 1985 · 32.1K citations