Publication | Closed Access

Emotion and sentiment analysis for intelligent customer service conversation using a multi-task ensemble framework

Natural Language ProcessingCustomer SatisfactionEngineeringData ScienceMulti-task Ensemble FrameworkAffective DesignAffective ComputingSocial SciencesConversation AnalysisCommunicationMultimodal Sentiment AnalysisSentiment AnalysisEmotionCorpus LinguisticsEmotion RecognitionText Mining