FMEA-QFD Approach for Effective Risk Assessment in Distribution Processes

Abstract

This study applies the FMEA-QFD approach to assess risks in the distribution process, with a focus on warehouse and transport processes, which are commonly associated with user dissatisfaction and customer loss. The methodology identifies the forms, effects, and causes of failures and determines priorities for each category. In that manner, for the warehousing process, long reception time, additional costs, and lack of experience have the highest priority. In the transportation process, time losses, generating additional costs, and longer vehicle retention time are the three failure effects with the highest priorities. Corrective and preventive measures are also defined. The proposed approach is highly applicable in practice and can be modified for use in other industries. This paper contributes both theoretically and practically to the field of logistics.