Publication | Closed Access
How do consumers react to chatbots' humorous emojis in service failures
70
Citations
70
References
2023
Year
EmojisCustomer SatisfactionChatbotSocial MediaAdvertisingEmoticonsService FailuresInteractive MarketingManagementAffective ComputingHumorous EmojisHumor DetectionCommunicationArtsDo ConsumersMarketing
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