A customer satisfaction centric food delivery system based on blockchain and smart contract

Abstract

Food delivery systems are gaining popularity recently due to the expansion of internet connectivity and for the increasing availability of devices. The growing popularity of such systems has raised concerns regarding (i) Information security, (ii) Business to business (B2B) deep discounting race, and (iii) Strict policy enforcement. Sensitive personal data and financial information of the users must be safeguarded. Additionally, in pursuit of gaining profit, the restaurants tend to offer deep discounts resulting in a higher volume of orders than usual. Therefore, the restaurants and the delivery persons fail to maintain the delivery time and often impair the food quality. In this paper, we have proposed a blockchain and smart contract-based food delivery system to address these issues. The main goal is to remove commission schemes and decrease service delays caused by a high volume of orders. The protocols have been deployed and tested on the Ethereum test network. The simulation manifests a successful implementation of our desired system; with the payment being controlled by our system. The actors (restaurant, delivery-person or consumer) are bound to be compliant with the policies or penalized otherwise.