Evaluation of Usability and Accessibility of Mobile Application for People with Disability: Systematic Literature Review

Abstract

Usability evaluation is the evaluation of the product or system context of use, which is determined by the users, environment, tasks, and equipment. As the field of usability evaluation research has evolved, researchers have developed a variety of ways to apply the evaluation of usability methods. This systematic review aims to identify topics, trends, categories, methods and to answer research questions in the field of evaluation of usability between 2017 to 2021. Based on the data search, 15 related studies were selected for further identification. The analysis of the selected studies shows that seven topics are being the focus and trend topics, namely: Accessibility, Usability Evaluation, Information Architecture, User Research, User Interface, Web Analytics, and Content Strategy. Of the fourteen methods, five of the most widely used methods in the field of evaluation of usability were identified. The evaluation of usability studied shows that there is no standardized method or technique that is widely accepted by all utility evaluators. Therefore, usability evaluation in the field of user experience tries as optimally as possible in the selection of combination methods to produce a more optimal evaluation.