Transitioning between small talk and work talk through discourse markers : evidence from a workplace spoken corpus

Abstract

The focus of this article revolves around discourse markers (DMs) that are used when switching between work talk and small talk in workplace interactions. Research in this field has showed how discourse markers are used to manage several interpersonal dynamics in interaction. This study is aimed at identifying which DMs are used in the workplace to operate a shift of topic, how often DMs are used at the juncture of interaction, and what are their specific pragmatic and discursive function when they are used in these situations. This study is based on a workplace small-talk corpus of spoken American English. Results show that DMs are often used to mark the shift to a different topic or mode of discourse; in particular, shifts to work talk are marked more often than shifts to more small talk on different topics. Also, speakers may select different DMs based on the type of shift. The role and function of the highest-ranking discourse markers were observed, as well as pragmatic implications and impact in the daily interactions among co-workers.