Challenges and issues in Malaysian e-government

Abstract

The birth of e-government has had a major impact on the public administration realm, where information and communication technology (ICT) has gained in importance in redefining a government's agenda. As a result, many governments around the world have adopted e-government as the mantra of service efficiency, including Malaysia. Since the introduction of e-government under the flagships of the multimedia super corridor (MSC) in 1996, Malaysian e-government has improved the quality of services and information provided to citizens. A case study of Malaysian e-government initiatives was adopted in this study. The findings revealed a number of challenges that can be categorised into the broad dimensions of technical infrastructure, legislative, financial, government's role, human infrastructure and condition of the organisation. This study will assist policy makers to be alert to any problems or challenges that might be existed during the implementation process of e-government.