SELECTION OF MOBILE NETWORK OPERATOR USING THE CRITIC-ARAS METHOD

Abstract

Mobile Network Operators play an important role in the communication industry since there are several billions of customers using their services in the world. This paper solves a problem of Mobile Network Operator selection by a user. Therefore, a methodology proposed in this paper is of particular interest from the user's point of view. It can be applied as a decision-making tool that would support a customer in the process of evaluating and choosing a Mobile Network Operators. To rank the available Mobile Network Operators, the authors of this paper consider several criteria identified by the experts. The CRITIC (CRiteria Importance through Inter-criteria Correlation method) finds the importance of the criteria (weights), while the ARAS (Additive Ratio Assessment) method is used for ranking the alternatives and making a decision about the best possible alternative.