Participatory Algorithmic Management

Abstract

Artificial intelligence is increasingly being used to manage the workforce. Algorithmic management promises organizational efficiency, but often undermines worker well-being. How can we computationally model worker well-being so that algorithmic management can be optimized for and assessed in terms of worker well-being? Toward this goal, we propose a participatory approach for worker well-being models. We first define worker well-being models: Work preference models---preferences about work and working conditions, and managerial fairness models---beliefs about fair resource allocation among multiple workers. We then propose elicitation methods to enable workers to build their own well-being models leveraging pairwise comparisons and ranking. As a case study, we evaluate our methods in the context of algorithmic work scheduling with 25 shift workers and 3 managers. The findings show that workers expressed idiosyncratic work preference models and more uniform managerial fairness models, and the elicitation methods helped workers discover their preferences and gave them a sense of empowerment. Our work provides a method and initial evidence for enabling participatory algorithmic management for worker well-being.