Nine Lessons Learned From the COVID-19 Pandemic for Improving Hospital Care and Health Care Delivery

Abstract

New York City (NYC) was the epicenter of the COVID-19 pandemic in the US in March 2020.A dense city of only 302 square miles, it has had 33 359 deaths and 109 192 hospitalizations due to COVID-19 as of June 15, 2021. 1 In guiding NYC Health + Hospitals, the largest municipal hospital system in the US, through the pandemic, we have learned a number of lessons.Although there is much to debate about the national public health response to COVID-19, 2 we focus on the lessons learned through COVID-19 that we believe have applicability for improving hospital care in the future.The growth of telehealth has been covered elsewhere. 3,4We present 9 other lessons for improving hospital care and health care delivery.