Cloud-Based ERP Systems Implementation: Major Challenges and Critical Success Factors

Abstract

Cloud-based ERP systems are substantially expanding, which is expected shortly to demonstrate a significant impact on the current business model. Identifying the Critical Success Factors (CSFs) and the major challenges of the cloud-based ERP systems implementation will pave the pathway for prospective clients to adopt cloud ERP systems and take advantage of this novel IT-based cloud revolution. This research identifies the top 10 CSFs that contribute to delivering a successful cloud-based ERP systems implementation. A survey instrument was distributed to 70 enterprises using cloud-based ERP systems. The research outcomes indicate a positive and significant relationship between eight CSFs and the cloud-based ERP systems implementation. However, only two factors demonstrate a positive but not significant correlation. Overall, the results of this study show a notable impact of the CSFs on the cloud ERP systems implementation.