Examining the Impact of E-privacy Risk Concerns on Citizens’ Intentions to Use E-government Services: An Oman Perspective

Abstract

The risks associated with online transactions influencing the use of e-services and e-government services include e-privacy concerns. This study has examined the impact of e-privacy risk concerns on the acceptance of e-government services in Oman using an integrated model. The model is based on Liu, Marchewka, Lu, and Yu’s (2005) privacy-trust-behavioral intention model, the broader technology acceptance literature, and recent work on e-privacy awareness and protection. Data was collected by questionnaire from Omani citizens. The model was then tested using PLS. The study found that e-privacy risk concerns and perceptions of the protection available against risks influence citizens’ intentions to use e-government services via their influence on the perceived trustworthiness of these services. Thus trustworthiness is a factor that could be an obstacle to successful e-government services project implementation.