Coding for quality? Accountability work in standardised cancer patient pathways (CPPs)

Abstract

A vital part of standardised care pathways is the possibility to measure performance through different indicators - for example, codes. In this article, based on interviews with health personnel in a project evaluating the introduction of standardised cancer patient pathways (CPPs) in Norway, we explore <i>the specific types of work involved when health personnel produce codes as (intended) signifiers of quality.</i> All the types of work are dimensions of what we define as <i>accountability work</i> - work health personnel do to make the codes signifiers of quality of care in the CPP.Codes and coding practices raise questions of what quality of care represents and how it could and should be measured. Informants in our study advocate for coding as important work <i>for the patient</i> more than for 'the system'. This shows how <i>organising</i> for quality becomes a crucial part of professional work, expanding what it means to perform high quality care.