Measuring client trust in community health workers: A multi-country validation study

Abstract

The Trust in CHWs Scale, which includes <i>Health care competence</i> and <i>Respectful communication</i> sub-scales, is the first such scale developed and validated globally. Our findings suggest this 10-item scale is a reliable and valid tool for quantifying clients' trust in CHWs, with potential utility for tracking and improving CHW and health systems performance over time.